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This Privacy Policy explains how Aserra collects, uses, discloses, and protects personal information in accordance with the New Zealand Privacy Act 2020. We are committed to safeguarding the privacy and confidentiality of individuals who interact with our website, contact us, or engage our professional services. By using our website or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
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We collect personal information that you provide to us directly, such as your name, email address, phone number, organisation, job title, and any information contained in inquiries, proposals, applications, or other communications with us. We may also collect information generated through your use of our website, including IP address, browser type, device information, pages viewed, and dates and times of access. In the course of providing infrastructure consulting services, we may collect project-related documentation, records of communications, and billing and payment information.
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We use personal information to provide and manage our services, respond to inquiries, administer cooperative membership and participation, support project delivery and collaboration, manage accounts and payments, and maintain our business and administrative records. We may also use personal information to operate and improve our website, communicate important updates, and comply with legal or regulatory obligations. We do not use personal information for purposes that are unrelated to our functions or activities unless permitted by law or with your consent.
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Under the New Zealand Privacy Act 2020, we collect and use personal information only where it is necessary for a lawful purpose connected with our functions or activities. We may disclose personal information to service providers, professional advisers, project partners, payment processors, and regulatory authorities where disclosure is required or permitted by law, or is necessary to carry out our business activities. We do not sell personal information to third parties. Any third party that handles personal information on our behalf is required to protect it in a manner consistent with New Zealand privacy law.
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We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. This includes administrative, technical, and physical safeguards. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law, and we take reasonable steps to securely delete or anonymise information that is no longer required.
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Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of that information if you believe it is inaccurate or incomplete. We may require proof of identity before responding to such requests. If you wish to exercise these rights, please contact us using the details provided below.
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Our website may use cookies and similar technologies to improve functionality and analyse how visitors use the site. Cookies can generally be disabled through your browser settings; however, doing so may affect the performance of some website features. Our website may also contain links to external sites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
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We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any changes will apply from the date the updated policy is posted on our website. Your continued use of our website or services after changes have been made will be taken as acceptance of the updated policy.
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If you have any questions about this Privacy Policy, or if you wish to make a privacy request or complaint, you may contact Aserra using your preferred email or mailing address. If you are not satisfied with how we handle your concern, you may also contact the Office of the Privacy Commissioner in New Zealand.
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